tech support
Tech Support Scam Warning: Don’t Let a Fake Virus Alert Steal Your Money
A screen full of warnings, a siren, and a number to call — all fake. Toto shows how the pop-up tech support scam works and what to do instead of calling.
Now StreamingNew episodes Monday and Friday at 3:30 P.M. Pacific
Toto's Fraud Prevention Center
Featuring Toto Reacts
Scammers lie. Toto takes notes.
One place for everything fraud prevention: Toto's ongoing video investigations, plain-language lessons, printable tools, and a family plan you will actually use.
- Watch Toto investigate real scams
- Learn the warning signs
- Practice what to say
- Verify suspicious calls and messages
- Print fraud-prevention resources
- Build a family safety plan
The video series
Toto Reacts — Latest Investigations
New episodes Monday and Friday at 3:30 p.m. Pacific
25 episodes available
Newest episode
Medicare Brace Scam Exposed: $35 Million in Claims Targeting Seniors | Toto Reacts
Back braces nobody ordered, billed to Medicare by the truckload. Toto breaks down a $35 million brace scheme and how to check your own statements.
Watch Episode on YouTube
bank impersonation
Scammed Twice? Fake Recovery Agents Are Targeting Fraud Victims
After the first scam comes the second: someone offering to get your money back — for a fee. Toto explains the recovery scam and how to shut it down.
government impersonation
Toto Gets Arrested?! The “Pay Your Fine or Go to Jail” Phone Scam
A caller claiming to be law enforcement demands payment right now or Toto goes to jail. Real agencies never do this — here's why, and what to say.
lottery prize
Publishers Clearing House Scam Targeting Seniors: Man Sentenced to Prison
A fake sweepstakes crew took thousands from seniors before a prison sentence ended it. Toto shows the exact script they used — and the line that stops it.
investment
$380M Drive Planning Ponzi Scheme: Todd Burkhalter Sentenced to 20 Years
A $380 million investment scheme collapses and its founder gets 20 years. Toto walks through how the promises sounded — and the warning signs investors saw too late.
lottery prize
Toto Exposes the Million Dollar Scam | Part 4: What to Do Next
Stop the payments, save the messages, make the calls. Toto closes the inheritance scam series with a clear plan.
lottery prize
The Million-Dollar Scam: Fake Proof, Real Pressure | Part 3
Official letterhead, court documents, bank statements — all fake. Toto shows how to test 'proof' before you believe it.
lottery prize
Million-Dollar Inheritance Scam: The Fees Keep Coming | Part 2
Transfer fees, legal fees, tax fees. Toto explains why the money you're 'owed' always costs a little more to collect.
lottery prize
The Million Dollar Scam, Part 1
An unexpected fortune with your name on it. Toto meets the inheritance scam and the very polite stranger delivering it.
More from the Foundation
Toto Reacts is one of several Foundation series. Browse the rest any time.
Scam Topics
The scams we cover.
Family Emergency Scams
Government Impersonators
Bank & Card Fraud
Romance Scams
Prize & Sweepstakes Scams
Tech Support Scams
Phishing Emails & Texts
Identity Theft
Fraud Prevention Learning Path
Four steps. No pressure.
01
Start with the basics
Understand why scams work and the patterns they all share.
02
Learn the top scams
Walk through the scam categories people encounter most often.
03
Practice with Toto
Practice using realistic calls, texts, emails and messages in a safe environment.
04
Build your family plan
Create a phone tree, family code word, verification process and reporting routine.
Your Guide
Toto leads the Fraud Prevention Center.
Warm, plain-spoken, and never condescending — Toto walks visitors through every scam category and helps families build a safety plan they'll actually use.
Lessons in this category
See all 13 in the Learning Portal Guided by Toto — the fraud prevention lessons.
Every lesson opens in the Learning Portal so nothing is duplicated. New lessons added monthly.
Featured
StageAI Plus · Lesson
8 min
Fraud Prevention
Fraud Alert From Your Bank
Spot fake bank fraud alerts and verify safely before you act.
With Susi
Featured
StageAI Plus · Lesson
9 min
Fraud Prevention
Your Bank Account Has Been Compromised
Recognize fake "account compromised" calls and respond safely.
With Christian and Toto
Featured
StageAI Plus · Lesson
8 min
Fraud Prevention
Norton Antivirus Scam
Spot fake Norton renewal notices and tech support scams.
With Christian Amstadter
Featured
StageAI Plus · Lesson
7 min
Fraud Prevention
Grandma, Don't Tell Mom Scam
The emotional grandparent scam — and how to verify before you act.
With Christian Amstadter
Featured
StageAI Plus · Lesson
8 min
Fraud Prevention
Medicare Scam Awareness
Spot Medicare impersonators and protect your healthcare benefits.
With Christian Amstadter
Featured
StageAI Plus · Lesson
9 min
Fraud Prevention
Avoiding Scams
Christian and Toto on recognizing scam tactics and staying safe.
With Christian Amstadter & Toto
Featured
StageAI Plus · Lesson
5 min
Fraud Prevention
Grandparent Scams
The most common scam aimed at families — recognize it instantly.
With Toto
StageAI Plus · Lesson
6 min
Fraud Prevention
Medicare Scams
What real Medicare calls sound like — and what they never do.
With Toto
StageAI Plus · Lesson
5 min
Fraud Prevention
Banking Scams
Protect your accounts with calm, clear steps.
With Toto
Featured
StageAI Plus · Lesson
5 min
Fraud Prevention
Fake Tech Support
Pop-ups, phone calls, and the words to never say.
With Toto
StageAI Plus · Lesson
7 min
Fraud Prevention
Romance Scams
Compassionate, judgment-free guidance.
With Toto
Coming soon
StageAI Plus · Lesson
Fraud Prevention
Phishing Emails
Spot the small clues that give scams away.
With Toto
Coming soon
StageAI Plus · Lesson
Fraud Prevention
Identity Theft
What to do, in the right order, if it ever happens.
With Toto
ResourcesOpen the Resource Library
Take-home tools.
Family Phone-Tree Card
A printable card with the people to call before sending money or giving out information.
Caregiver Quick-Check Sheet
One-page checklist to leave near the phone or computer.
Plain-Language Glossary
What 'phishing,' 'spoofing,' and 'two-factor' actually mean.
Scam Awareness Articles
Read deeper.
- Why scammers target kindness, not weakness4 min read
- What to do in the first hour after a scam3 min read
- How to talk to a parent about fraud without shame5 min read
- The five phrases that should always make you hang up3 min read
Lesson Roadmap
Fraud Prevention
Recognize. Refuse. Report.
11 / 15
lessons live
Guided by Toto
- Fraud Alert From Your BankFeatured
- Norton Antivirus ScamFeatured
- Grandma, Don't Tell Mom ScamFeatured
- Medicare Scam AwarenessFeatured
- Avoiding ScamsFeatured
- Your Bank Account Has Been CompromisedFeatured
- Grandparent ScamsFeatured
- Medicare ScamsAvailable
- Banking ScamsAvailable
- Fake Tech SupportFeatured
- Romance ScamsAvailable
- Delivery ScamsComing Soon
- Identity TheftComing Soon
- Phishing EmailsComing Soon
- Fraud Prevention ChecklistComing Soon
Coming Soon lessons are part of the Foundation's published production roadmap. New lessons are released regularly — no subscription required.
Tell us what you need
Spot a new scam? Tell Toto.
Fraud changes weekly. If you've seen, heard, or received something suspicious — tell us. We'll teach others how to spot it.
- • Every request is read by a real person.
- • Popular topics get prioritized on the content calendar.
- • You'll see new lessons appear in the Learning Portal.
Bring fraud prevention to your community.
From Susi
If this was helpful, Susi suggests…
If this resonated, Susi thinks you'll enjoy these too.
Build the basics
Online Safety lessons
Strong passwords, safe browsing, and the small habits that quietly protect everything else.
Open the Learning PortalFor your community
Bring Toto to a workshop
In-person and virtual fraud-prevention sessions hosted with senior communities and HOAs.
See workshop optionsHonor someone
Moments That Matter
Nominate a caregiver, veteran, or neighbor whose quiet kindness deserves to be seen.
Submit a nominationNeed help right now?
If you think you've been targeted by a scam, or you've already lost money, you don't have to handle it alone.
- AARP Fraud Watch Network Helpline: 877-908-3360. Free for anyone, member or not. Trained volunteers will talk you through what to do next.
- Report fraud to the FTC: ReportFraud.ftc.gov
- Report internet and online fraud to the FBI: ic3.gov
- If money just left your account, call your bank immediately, using the number on the back of your card.
StageAI Plus Foundation is not affiliated with or endorsed by AARP, the FTC, or the FBI. We list these resources because they help.